Training Services

Offering a variety of training courses on how to facilitate better meetings through skills such as illustration, storytelling, and design.

Design and Illustration Skills

“I can’t even draw a stick figure!” How many times have we heard this, and we always say the same thing: we can teach you. We can teach you and your team how to do everything we do from basic handwriting and drawing skills to how to design, capture, and deliver the most marvelous meetings.

Facilitation Skills

“Its magic, they simple do the task and suddenly we are aligned!” Teaching the structure of magic is fun. We have a special set of proven techniques that come together to form Design Centric Facilitation a way of facilitating the maximizes the visual power of these sessions as people engage in co-creation tasks that you set.

  • Customer interviews

  • Questioning

  • Task Management

  • Making the implicit explicit

  • Being a neutral force

Frameworks that Work

Our frameworks are all built on practices that turned out to work, even if that meant iterating live during a session to get it to work. We do after action reviews for every session and we note what worked and what did not and why. Theses frameworks are the result of proven experiments. They are combinations of tasks, carefully designed conversations, that enable people to explore, to elaborate and to align and decide. Each session starts with an incomplete framework on the wall, at a minimum for a full day from 80 feet to 120 feet. Think of them as proven recipes which you can use to plan and deliver an enjoyable nourishing meal.

Theory

Some of our theory is unique, we created it as we practiced and learnt how to become design-centric facilitators. It helps you understand why the techniques and practices work, and underpins your practice. Some of the theory we use is from others who we value and respect. Ron Westrum’s work on culture is a good example. We find it invaluable in helping a leadership team work on enhancing their generative culture, reduce bureaucracy and eliminate pathological behaviors.

  • Co-creation session design

  • Effective leadership teams

  • Building and maintaining generative cultures

  • Managing in the complex domain

Coaching and Learning Sets

We provide a range of individual and group coaching and learning services. 

For organizations we can provide customized personal development plans and face to face training sessions as well as action learning sets. These are particularly suitable for those seeking to build competence and confidence across a capability or function. Examples include: EBC Briefing Manager Development (handwriting, illustration, frameworks and facilitation);  Advisory Board Training for Executives (handwriting and facilitation); Product Manager and CTO Consultative Engagement (storytelling, handwriting, illustration, frameworks and facilitation);  Go To Market Leadership Development  (storytelling, theory, frameworks and facilitation);

For individuals, we can provide customized personal development plans and places on public face to face or remote training sessions and coaching clinics as well as opportunities to join an action learning set.